Hello! We are customers of Vacation Pools (both installation and pool maintenece) at our Air BNB in Desert Hot Springs. I just wanted to compliment the service we have received from Juan and his guys. We recently made Superhost on Air BNB after being open for 3 months and a HUGE part of that is the responsiveness from Juan on any issues we have had, the CLEANLINESS of our pool, the design of our pool (Trevor) and the overall experience and customer service we have had from Vacation Pools. Thank you so much for making this a great experience, and thank you for helping our business thrive!! We will be recommending you to anyone we know who needs a pool.
We are very pleased with the work Vacation Pools did for us. Our project had several different elements including a pool, pavers, and artificial turf. The work crew did a meticulous and quality job completing each task. The office staff were pleasant and easy to work with. Brian was patient and efficient, making sure we were happy with the overall design. Gerald, the owner, was helpful during the review of the contract. These folks know what they are doing. We recommend them highly.
We are very pleased we selected Vacation Pools after seeking bids from three other local pool companies. They were not the least expensive but certainly everything and more than advertised. The pool was filled within 5 weeks of signing their contract. Price held firm with no change orders or whining about existing conditions. All their personnel from the front desk to the laborers in the field actually wanted to do a good job and thanked us for selecting Vacation Pools. We strongly recommend Vacation Pools for anyone seeking a quality, quick, responsive company. Thank you to everyone at Vacation Pools, Inc.
We are so pleased with our new spool from Vacation Pools, Inc. They made our ideas become a reality by integrating the spool perfectly into our existing backyard. The staff was always responsive when we had questions, making sure we achieved what we wanted. The work and equipment are top rate and the total price very competitive. Thanks for your efforts!
Vacation Pools what can I say except they are the best! I interviewed five pool companies and I definitely made the right decision!
Chris ,my salesman, worked diligently and gained my confidence!
Gerald, the owner, is one of the nicest guys you will ever meet and is always available offering advice and using his expertise to oversee the project!
Zeke, the foreman, is always there checking on the job and making sure things are done right!
Connie, the construction coordinator, makes it all happen with her scheduling in the sweetest friendliest way only she can do! All of the construction crews were so nice and always got the job done in the most professional way! Everything was done quietly with as little disturbance as possible!
Anyone wanting to build a pool in this area should call Vacation Pools and you will be so glad you did! Special thanks to all who had a part in making my dream pool come true!! Thanks VACATION POOLS!!!!!!!
Our entire pool and system needed replacement including the heater, filter and pump. We also decided to add a hot tub and convert our system to a salt pool. We initially tried another company in Palm Desert, CA that gave us a bid much lower than the others. After many extensive problems, damages, time delays (over nine months behind the promised completion date and nowhere near finished) and unreturned phone calls and emails, we learned the hard way that you get what you pay for. We ended up firing this company and reporting them to the state.
A neighbor recommended that we call Vacation Pools, Inc. which I did and Chris promptly returned my call. He came by in a couple of days and took an assessment of our needs, offered many suggestions and gave us an estimate for the work. After comparing prices we found his estimate to be fair and his suggestions just what we wanted. Chris let us know that Zeke, their construction foreman, would be following through on our project from start to finish and that the project would be completed in no more than six weeks. Zeke contacted us right away and he and his team were prompt and had our entire pool refinished (including new cement decking), tested and running ahead of schedule. It is a very clean and professional install and all components are working great. Zeke and Connie (from the main office) also responded promptly to all of my questions. Zeke and Connie both provided feedback at each step of the way. They were patient and very comfortable with any changes we made.
Vacation Pools, Inc. came out when they said they would and did what they said they were going to do for the price we agreed upon. We give them an A+ for customer service. The biggest thing for me is that I could clearly see the superior quality of their work.
Keep it up! I own multiple homes in southern CA and I plan on calling Vacation Pools the next time I need help with a pool.
Wayne & Shelly Perry
We just wanted to tell you how happy we are with Vacation Pools. Our pool and patio remodel three years ago was a major project and because your staff did such a good job and was so easy to work with, we did not hesitate to ask for your assistance again this month with our small patio extension. Again, your staff got the work done with as little inconvenience to us as possible. We found them to always be polite and willing to provide excellent customer service. It is a pleasure to work with a company like yours!
I just wanted to take a minute and share with you that your service delivery is excellent; everyone I’ve met or interfaced with has been professional, friendly and helpful.
More specifically, Connie is exceptional, personable, proficient, and well-informed and always follows up on her commitments and calls with an update. She is a pleasure to deal with.
I love my pool! Gerald is the magical designer behind the whole project. Zeke implements the design to a tee. Connie is the glue that holds everything together. She is accessible and responsive to all questions. You will know you are at the final finish line when Juan comes by to do the walk through. Everything was exactly as I wanted when I first planned it with Gerald. It was even completed faster than I thought. I highly recommend Vacation Pools, inc. to anyone who wants to enhance their yard.
We had been told that building a pool would be a big head ache!
Not so with Vacation Pools and their staff. They delivered on time and on budget (no hidden costs and no untimely delays). We love our pool and the many compliments we receive on it; we would recommend Vacation Pools to anyone!
Just wanted to drop you a note and say thank you for always being there to help us with our pool, lights and now the fence. We appreciate the good prices you give us and for letting us pay you monthly. (This is a new experience for us.) Anyway, we love your family and treasure your friendship.
I have been in the Valley with my new pool for three weeks today. I am writing this to you so I can encourage others to hire you to build their dream, too!
I am so very pleased with the new pool and the new backyard as well as with the service you provide for the pool and landscape. You have a fabulous staff and a wonderful crew! Your creativity, vision and craftsmanship are second to none, Gerald!
This has been and continues to be a multi-year project so I have come to know you and your employees quite well over the past several years. Therefore, I am in a position to assess your work, your staff and crew and your company.
My backyard has been transformed by Vacation Pools, Inc. from desert rocks where I spent no time at all, into an oasis, a paradise, a dream come true! And this transformation was done while I was in Canada. You have the confidence that allows me to trust that you will do a fantastic job creating my custom spa/pool and you have exceeded my expectations! The outcome is perfection! Even the color of the water is perfection!! The bubblers are fabulous. It is all so beautiful.
I loved the photos you sent to me as the pool project began and regularly sent to me until I arrived to my brand new pool. You thought of everything. It was such a nice gesture to ensure the pool heat was on and set to the temperature I like so that I was off the plane and into the pool.
You listen to what I want. You listen regarding my pool (all the bells and whistles) and backyard (the endless list) and we manage to communicate all of this through emails into what my friends say is worthy of a magazine shoot! I agree. You have taken your vision, artistry, creativity and combined your experience and craftsmanship to create exactly what I want. Everything I ask for in creating the pool and yard is a "yes" from you and whenever I have a question, your response is, "I am on it". And you are! Everything has been accomplished on budget and on time! This pool was on my budget, with my wishes and on my timelines.
Your company exemplifies what constitutes every solid company; honesty, integrity and value for money. You love what you do and what you create and your enthusiasm is part of what allows this company to create the perfect pool in paradise.
From one perfectionist to another: Thank you very much!